Customer Service

Your Brand is one of the most, if not the most valuable asset you own and PMC recognizes the impact well trained representatives have on the speed and accuracy of each order and customer service transaction. Our experienced agents receive constant training on our client’s brands and services in order to protect and extend their ROI.

Combining our custom order processing system with the entire fulfillment supply chain, you can rest assured that the PMC Customer Service Team is creating brand loyalty, lowering your operating costs and delivering the best service available. By using our Complete Solutions Package, agents have access to manage and complete the sale and provide a complete and competent level of brand centric service and support.

Our Customer Service Center is fully staffed with skilled, trained, and professional agents ready to fulfill whatever customer service solutions your business may need:

  • Inbound phone support
  • Personalized greeting
  • Dedicated voicemail management
  • Custom email management
  • Dedicated Post Office box
  • Open and process mail
  • Cash management
  • Data entry – orders, cancellations, changes
  • Process chargeback inquiries
  • Level 1 technical support
  • Detailed reporting
  • Returns management
  • And much, much more...

Customer Service is an extension of your business and exceptional customer care is important for all businesses, whether they’re online or offline. Don’t be fooled by the intangible nature of online shopping; there are still real customers with real questions. If you found this out the hard way, don’t worry, help is just a click or phone call away.

As a business owner, you already know the importance of providing contact information on your website and in your marketing materials. That toll-free number and PO box can be crucial to the overall bottom line.

Start achieving success today with our cost effective and comprehensive Customer Service Center solutions. Contact us today!

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Angel Publishing has been a PMC client for almost ten years now. Our growth would not have been possible without your dedicated, knowledgeable staff. Thanks for your commitment to excellence....

When I started my newsletter, Global Changes & Opportunities Report (GCOR), in May 2006 I made a very wise decision: I decided to have Publishers Management Corp. (PMC) handle all...

We have been customers of PMC for over 10 years. At the time, we only published a couple of newsletters and had a relatively small customer base. PMC was the perfect turn-key solution for us, they...

The smartest thing we did when it came to our publishing business was to let the Publisher's Management team manage our customer service, fulfillment, email and web needs.

We've been with...

Before I retired, I had worked exclusively with Publisher's Management Corporation for 30 years. The fine folks at PMC handled all aspects of my business operations in publishing my investment...

We remember the date when Publishers Management came to our rescue, June 12, 1996. Since then, our business has grown, customer satisfaction is very high, because our customers feel taken care of...

I became a client of Publishers Management Corp. the day it opened its doors.  I had known Velda King for many years and knew I could trust her and her staff to provide my customers and my company...

I was an unknown, struggling newsletter editor when I heard of Publishers Management Corp. (PMC) in the mid 1990’s. The subscription-based newsletter business had come under attack from FREE...

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P. O. Box 84900
Phoenix, AZ 85071

Business Solutions

Publishers Management Corporation Has Over 70 Years of Industry Experience